Support and Solutions Center MK collaborates with major international clients, providing services in administration, customer service, accountancy, IT, engineering, and more. Our clients span various sectors, including plastics, iron & steel, paper, tires, general cargo, commodities (cacao and coffee), wood, and transport.

Join our transformative team at Support and Solution Center MK and lead AI innovation! As an AI Support Specialist, you will be instrumental in the implementation of AI in the company’s processes. Engage in essential operational and training activities to drive operational excellence and boost user proficiency.

Key Responsibilities:

· Provide support for Microsoft 365 Copilot, including prompting and use case support.
· Assist users in optimizing their workflows with M365 Copilot.
· Understand user pain points and propose tailored solutions.
· Coach users on effective interaction with AI agents.
· Offer first-level support and troubleshoot user issues.
· Maintain and document AI tools and workflows, including user guides and tips.
· Plan and execute communication campaigns for AI tools.
· Collaborate with users and stakeholders to develop AI use cases.
· Collect and analyze feedback to identify improvement opportunities.
· Conduct internal MS365 Copilot training and document common issues.
· Stay updated on prompt engineering best practices and AI technologies.

Candidate Requirements:

· Experience: Minimum 1 year as a support specialist.
· Education: Bachelor’s or Master’s degree, or equivalent experience.
· Certifications: Relevant certifications in AI are a plus.
· Skills: Proficiency in M365 apps, Power Platform and AI tools is advantageous.
· Communication: Excellent communication skills, with fluency in English.
· Soft skills: Teamwork, empathy, problem-solving, creativity, customer focus, time management, adaptability.

We Offer:

· Competitive salaries.
· Long-term contracts for job stability.
· Personal development plans.
· Conferences, courses, and training.
· Team building events.

Dive into the practical side of AI with us and make an impact on real-world AI applications. We are committed to fostering an inclusive and diverse environment, so we encourage applications from candidates of all backgrounds and experiences.

We offer official employment in a rapidly expanding company that values and encourages your creativity. Our company culture is characterized by a straightforward and results-oriented mindset, where individuals have the opportunity to make a meaningful impact on their personal development, the success of their team, the satisfaction of our customers, and the overall growth of the company.

Apply:

If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk (Application: Email CV with subject “AI Support Specialist”). Please send us your CV in English.