Timeline
Our Teams
InfraOps Team
InfraOps Team Includes a team of professionals that operates within our 1st line, 2nd line, and 3rd line IT InfraOps support worldwide.
The services provided include:
- Service desk support.
- RF support, ticketing system support and local ICT support.
Additionally, the team takes care of:
- All IT Service requests and incidents received from our ticketing system.
- Taking care of all IT Operations Services.
- Analysis of all IT related problems and issues.
- Close collaboration with all relevant support teams within the organization.
- Assistance in IT projects.
Finance Team
Finance Team Includes a team of developers, analysts and support engineers who are responsible for our cloud ERP solution for different financial applications within the organization.
The team consists of professionals with different fields of expertise, including development, functional, technical, and business knowledge. They provide services for our core financial applications, procurement, fixed assets and user management, data entry, etc.
The services provided include:
- Functional and Technical Designs.
- Development and change requests.
- Internal testing (technical and functional).
- Deployment and go live.
- User Training.
- Data management.
- Providing technical and functional business analysis in 1st and 2nd line teams.
Customs & Fiscal Representation Team
Customs & Fiscal Representation Team Responsible for development and support of applications for our customs and fiscal representation department.
The team offers technical development on custom solutions servicing multiple applications on several platforms and technologies, all while connecting applications and services within the organization, 3rd party suppliers and other applications.
The team functions with clear guidelines and procedures, offering constant trainings, knowledge sharing and improvements on all solutions required by our clients.
The services provided include:
- Design, development, and maintenance of customs software applications.
- Providing technical and functional business analysis in 1st, 2nd, and 3rd line teams.
Customs activities that include:
- import-, transit- and export formalities.
- Customs documentation.
- BW bonded warehouse activities.
- Fiscal (VAT) warehouses, VAT administration, and fiscal representation for all kinds of product and clients.
NAV Development Team
NAV Development Team The team is responsible for developing and maintaining multiple in-house developed software solutions based on Microsoft Dynamics NAV as the development platform and they offer a variety of services for different businesses within our organization.
The team consists of developers, analysts and support engineers across several platforms and versions of NAV.
As with all our teams a high standard for quality is implemented in all solutions backed by constant communication, development, improvements, trainings, and upgrades of the systems for the business units and their users.
The services provided include:
- Fixed assets with repair and expertise.
- Maintenance modules.
- Shipping/Port operation modules.
- Transport Booking Systems.
- Container Terminal Systems.
BC Development Team
BC Development Team The team is responsible for developing and maintaining multiple in-house developed software solutions based on Microsoft Dynamics BC (Business Central) as the development platform and they offer a variety of services for different businesses within our organization.
The services provided include:
- Technical analysis of functional requirements.
- Design, development, and maintenance of BC (Business Central) applications.
- Build, configure, test, and deliver custom projects.
- Test Cases.
- Investigating and solving complex problems, software bugs, performance issues.
- AL, C/AL, C/SIDE language development.
- Built up knowledge bases and optimizing procedures.
- Design and document technical solutions.
- Providing Technical Support in 1st, 2nd, and 3rd line teams.
Business Intelligence Team
Business Intelligence Team - BI Analysts
- BI Developers
The team consists of professionals with different fields of expertise that include BI Solution Architects, BI Developers, Data Analysts and BI Service desk Analysts.
The team builds Data Analytics that allow:
- Integration of different data sources into a Data Warehouse using ETL pipelines.
- Integration of Data Warehouse into dashboarding solutions using modern BI Tools like: Qlikview, Qliksense and Power BI.
- Integration of existing reports and other reporting tools into a modern BI tool.
The services provided include:
- Gather and Evaluate end-user and business owner/stakeholder functional requirements.
- Design and document technical solutions using Data Modeling tools.
- Design and developing interactive data visualizations and enable end-user self-service ad-hoc analysis.
- Design, Development and maintaining ETL pipelines and databases in the cloud or on-premises.
- Providing Business and Technical Support in 1st and 2nd line teams.
QA Team
QA Team - Functional QA
- Business QA
The QA Test Team incorporates three roles:
- Manual testing.
- System testing.
- System analysis.
To meet the requirements of the business and establish the confidence in the quality of the software, the team is working closely with all other roles in the analysis and development process to deliver high quality bug-free software.
Working with the highest standards and following world trend methodologies, the team makes sure to successfully test the projects and requested changes before implementation.
The services provided include:
- Project Management.
- Analysis
- Manual and Automation testing.
Warehouse Management Support Team
Warehouse Management Support Team The team consists of service desk analysts which provide support for different applications that service our (WMS) Warehouse Management Systems and (TMS) Transport Management Systems.
The services provided include:
- Providing Technical Support.
- Follow up status of received queries.
- Built up knowledge base and optimize procedures.
- Organize customer meetings to discuss issues, methodologies and share best practices.
- Reporting services.
Corporate Applications Team
Corporate Applications Team Includes a team of analysts and support engineers who are responsible for our custom solutions for different ERP applications within the organization.
The team consists of professionals with different fields of expertise, including functional, technical, and business knowledge. They provide services for applications like, fixed assets and technical equipment management, (WMS) warehouse management systems, forwarding systems, HR software, scheduling software and multiple custom solutions.
The services provided include:
- Functional and Technical Designs.
- Development and change requests.
- Internal testing (technical and functional).
- Deployment and go live.
- User Training.
- Data management.
- Providing technical and functional business analysis in 1st and 2nd line teams.
ALM Integration team
ALM Integration team The team is responsible for seamless integration between development, operations and quality assurance.
The team consists of DevOps engineers and is dedicated to delivering services that accelerates innovation and streamline software development processes. The collaboration between development and operations teams is essential for producing high-quality software products that meet the expectations of our clients. That’s why the main goal is to continuously implement best practices for ALM (Application Lifecycle Management).
The services provided include:
- Software Development.
- IT Operations.
- Automation.
- CI/CD Solutions.
- Monitoring.
- Platform Engineering.
- Support.
About Us
Let’s keep it short and sweet – we are an international company providing solutions for in-house developed software as well as dealing with software-transfers to new technologies.
From 2016 we’ve managed to make a mark with our global presence and offer unique services for clients in more than 40 countries worldwide.
Our Team is very important to us – If you decide to join us, you will be inspired to work within a team of 300+ well trained professionals that provide solutions and services.
Reasons to join the team today!
⦁ Known on the worldwide market, recognized by clients for excellence and efficiency.
⦁ Personalized development plans
⦁ Great opportunity for professional development in the IT field
⦁ Continuous learning and technical training opportunities, local and abroad
⦁ We deliver cost-efficient, reliable, sustainable solutions for added value in your organization
⦁ Chance to work with high-tech professionals and experts in their field
⦁ Long term contracts to offer job stability
⦁ Private Health insurance
⦁ Amazing team spirit and company culture that focuses on personal growth and financial wellbeing
Beginning
Support & Solutions Center (SSC) is an internationally oriented company founded in 2016 which provides solutions for many in-house developed applications. Besides our specialty in providing solutions, we also provide expert ICT support services internationally.
Mission
Our mission is to provide the best possible support and solutions to our partners, while creating a positive environment for our employees to thrive. As a global company that is represented by distributed teams, we focus on offering modern offices, equipment and variety of benefits. Our goal is to have everyone feel fully connected to the culture, values and processes of SSC.
Evolution
We have had rapidly grown into a big company of 300 employees. At the very beginning (2016) we had 50 employees. Over the years, the number of employees increased. The current number of employees is constantly growing.
Premises
From our first office in Skopje, we do have now total of 4 beautifully designed offices – Karpos 4, Park Residence and two in Aerodrom.
As the number of our employees grew, we expect to grow in offices with one goal of providing convenience to them.
Traits we cherish
Motivated
Eager to learn
Creative
Customer Friendly
Growth oriented
Responsible
Why would Anyone Work With Us
Simple answer to an even simpler question – we put your future personal and professional growth into the spotlight, creating a challenging environment for you to do your magic.
Company Culture
Our philosophy is created every day by the same people who build the innovations for the clients. By investing in employee’s wellbeing and unlocking personal potential we aim to motivate and encourage personal growth.
