Support and Solutions Center MK is a company who is working for large international clients, providing services in the domain of customer service, accountancy, IT, engineering, administration (related to logistics, technical administration) etc.

We are looking for new enthusiastic new colleagues to join our Finance Solution Development team in the role of as Finance Support Analyst.
We are looking for a teammate with excellent English knowledge, exited to provide 1st level support and solutions towards professional our users. You will be answering questions, analyzing problems and come up with a solution for simple and complex incidents.
Additionally, you will also be working closely with the software development team for the purpose of testing our newly developed functionalities, also and preparing software documentation whenever necessary. As our team is currently in the process of implementing a new global Finance ERP solution, a good hyper care and support of the end-users will be crucial.
This is a career-defining opportunity within an established and successful business where colleagues are empowered to improve and learn.

Responsibilities as a Finance Support Analyst:

• Accurately identifying user problems via IT support tools and remote tools
• Accurately identifying the cause of problems and determining the most suitable solution
• Accurate and timely escalation of problems to specialist support teams;
• Following up on incidents making sure they are resolved
• Creating change requests when professional users request a new feature
• Documenting solutions in a knowledge base, and suggesting improvements to the existing ones
• Take part in the hyper care for new implementations
• Testing of new software functionalities

We are looking forward to your application if you have:

• Excellent English knowledge (both verbal and written) to provide English only support
• Knowledge (or willingness to learn) of accounting principles, finance flows and procurement flows will be considered as an are a big advantage
• Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard software’s.
• Excellent communication skills
• Strong problem-solving skills
• Collaborative approach
• Motivation, discipline, well-structured and flexibility are your key characteristics

Key Qualifications and Knowledge:
• Bachelor’s degree in finance or accounting or equal by experience.
• Knowledge of accountancy
• Knowledge of international accounting standards (IFRS) is a plus
• Affinity with IT and more specific Microsoft Navision are a plus
• Experience with Financial reporting tools (e.g. SAP BPC) is a plus

What we offer:
• Challenging job with a lot of variety and future in a fast-growing dynamic company with rich opportunities for career development.
• Competitive salary according to knowledge and experience.
• Long term contracts to offer job stability.
• Personal development plans.
• Conferences, courses and trainings.
• Team building events

Apply:

If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk (Application: Email CV with subject “Finance Support Analyst”). Please send us your CV in English.