Main responsibilities:

• Understanding KTN’s structure and promoting KTN’s culture
• Analyze and solve problems that occur in the software
• Solve issues that cannot be solved locally
• Follow up status of received questions/problems and Keep track of unsolvable problems and issues
• Distribute unsolvable problems to the responsible person
• Register each incident/mail in service desk registration tool with correct and complete information
• Built up knowledge base and optimize procedures
• Organize customer meetings to discuss issues, methodologies and share best practices
• Analyze results and report to the management
• Testing different system functionalities
• Prepare and execute test scenarios
• Prepare, review and analyze software documentation and user manuals

Required experience and studies:

• University degree or equal by experience
• Good communication skills – written, spoken, listening;
• Strong interpersonal skills
• Able to work to multiple and overlapping deadlines;
• Attention to detail/accuracy;
• Logical approach
• Strong analytical skills
• A good vision of the development possibilities of the company;
• Able to use own initiative;
• Take responsibility for own work
• Good knowledge of MS Office and good computer skills
• Fluently spoken Macedonian and English languages;
• Willingness to work in a combination of shifts is a MUST
• Day shift (8:00 – 16:00), Early (5:00 – 13:00), Late (13:00 – 21:00)
• The exact schedule will be discussed during the interview

Apply:

If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk (Application: Email CV with subject “Service Desk Analyst”). Please send us your CV in English.