Support and Solutions Center MK is a company working with large international clients, providing a range of services in administration, customer service, accountancy, IT, engineering, and more. We are an administrative logistic center serving prominent international clients in the plastics, iron & steel, paper, tires, general cargo, commodities (cacao and coffee), wood, and transport sectors.

At Support and Solution Center MK, you can be the bridge in more than one way: Business and IT, proven and new technology, working together with other teams is a key success factor. We applaud taking initiatives and sharing our professional views to grow and to become a more mature enterprise environment.

As a BI Reporting & Support Analyst you will contribute to the Helpdesk and Report Creation. You will engage in challenging projects which deliver business value to our customers.

Function:

• As a “BI Reporting & Support Analyst”, you will be working for the Business Unit (BU) of Consumer Goods and Industry. Our software department keeps developing its own in-house Warehouse Management System (WMS) software. This means that our data model is flexible, ensuring that we can meet the evolving needs of our clients and industry.
  •     As a “BI Reporting & Support Analyst”, you can also act as a first line support for solving problems such as software bugs, performance issues, resolving operational mistakes and monitoring BI processes.
  •     As a “BI Reporting & Support Analyst”, you will be the Lead communicator between the business stakeholders on Changes and Projects.
  •     As a “BI Reporting & Support Analyst”, you will be responsible for keeping documentation up to date. (User Manuals, Technical documentation, Procedures)

BI Support activities:

• Communicator between the business stakeholders and BI team.
  •  Design and document technical solutions to complex requirements using BI Tools.
  •   Design and develop interactive data visualizations and enable end-user self-service & ad hoc analysis.
  •   Organize internal customer meetings to discuss issues, methodologies and change requests/Projects.
  •    Act as a first line support in solving incidents and bugs.
• Maintaining the Support Knowledge base
  • Analyze results and report to stakeholders.

Knowledge:

• You have at least 1 year of experience in Business Intelligence and/or Support.
• SQL Reporting Services (preferred)
  • SQL query development (preferred)
  • SQL Reporting Services (preferred)
  • Knowledge of Qlikview, MS Report Builder, Power BI or any other BI tool (preferred)
  • Knowledge of logistic processes (preferred)

Profile:

• You have a bachelor degree or equivalent experience
•  Fluent in spoken and written English and strong communication skills
•  Good knowledge of MS Office and good overall computer skills
•  Strong analytical mind-set
•  Team player
•  Fast learner
•  Hands on mentality

We offer:

•           Challenging work with a lot of variety and future in a fast-growing dynamic company with a friendly corporate culture
•           Competitive salaries according to knowledge and experience
•           Long term contracts to offer job stability.
•           Personal development plans.
•           Conferences, courses and trainings.
•          Team building events.
•          Private health insurance

Apply:

If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk (Application: Email CV with subject “BI Reporting and Support Analyst”). Please send us your CV in English.