Support and Solutions Center MK collaborates with major international clients, providing services in administration, customer service, accountancy, IT, engineering, and more. Our clients span various sectors, including plastics, iron & steel, paper, tires, general cargo, commodities (cacao and coffee), wood, and transport.

Join our innovative team dedicated to leveraging AI technologies to enhance business productivity and efficiency. We are committed to providing cutting-edge solutions that empower our clients to achieve their goals.

Job Summary

The AI Solutions Specialist will support and optimize the use of AI technologies and provide comprehensive training and documentation. This role requires a proactive approach to developing AI-powered solutions, problem-solving, and continuous improvement.

Key Responsibilities

Developing and Customizing Agents & AI solutions

· Design, create and customize agents to meet specific business requirements.
· Implement advanced functionalities and integrations within agents.

AI Support

· Provide support for the use of AI solutions, including prompting support and technical assistance.
· Assist users in leveraging AI tools to optimize workflows and productivity.
· Quickly understand users’ pain points and propose tailored AI-driven solutions.
· Coach users on how to effectively interact with AI agents to achieve desired outcomes.

User Training and Documentation

· Conduct training sessions for end-users and stakeholders on using AI solutions.
· Create and maintain comprehensive documentation for AI agents and integrations.

Collaboration and Project Management

· Collaborate with cross-functional teams to gather requirements and deliver solutions.
· Manage projects related to AI development and integration, ensuring timely delivery.

Continuous Improvement and Innovation

· Stay updated with the latest developments in AI technologies.
· Propose and implement improvements to enhance the performance and capabilities of agents.

Qualifications and Skills

Educational Background

· Bachelor’s degree in Computer Science, Information Technology, or a related field.
· Experience with AI technologies and frameworks.
· Familiarity with project management methodologies and tools.
· Familiarity with Microsoft 365 and its suite of applications.

Experience:

· Minimum of 5 years of work experience.
· Experience with Power Platform (Power Automate, Power Apps, Power BI, Power Pages)
· Experience in developing and customizing AI agents or similar technologies is a plus.
· Experience in integrating software solutions with existing systems and workflows.
· Previous experience in providing technical support and troubleshooting.
· Experience in AI Foundry is a plus but not required.
· Knowledge of Copilot Studio and its functionalities is a plus.

Skills

· Prompt engineering to design effective prompts for AI agents.
· Ability to quickly understand users’ pain points and propose tailored solutions.
· Analytical skills
· Excellent communication and presentation skills.
· Strong problem-solving skills and attention to detail.
· Ability to work collaboratively in a team environment.
· Self-learning, self-starter, hands-on, naturally curious, constructive critical thinking.

Apply:

If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk (Application: Email CV with subject “AI Solution Specialist”). Please send us your CV in English.