Support and Solutions Center MK is a company working with large international clients, providing a range of services in administration, customer service, accountancy, IT, engineering, and more. We are an administrative logistic center serving prominent international clients in the plastics, iron & steel, paper, tires, general cargo, commodities (cacao and coffee), wood, and transport sectors. At Support and Solution Center MK, you can be the bridge in more than one way: Business and IT, proven and new technology, working together with other teams is a key success factor. We applaud taking initiatives and sharing our professional views to grow and to become a more mature enterprise environment. As a BI Reporting & Support Analyst you will contribute to the Helpdesk and Report Creation. You will engage in challenging projects which deliver business value to our customers. Function:

• As a “BI Reporting & Support Analyst”, you will be working for the Business Unit (BU) of Consumer Goods and Industry. Our software department keeps developing its own in-house Warehouse Management System (WMS) software. This means that our data model is flexible, ensuring that we can meet the evolving needs of our clients and industry. •     As a “BI Reporting & Support Analyst”, you can also act as a first line support for solving problems such as software bugs, performance issues, resolving operational mistakes and monitoring BI processes. •     As a “BI Reporting & Support Analyst”, you will be the Lead communicator between the business stakeholders on Changes and Projects. •     As a “BI Reporting & Support Analyst”, you will be responsible for keeping documentation up to date. (User Manuals, Technical documentation, Procedures)

BI Support activities:

• Communicator between the business stakeholders and BI team. •  Design and document technical solutions to complex requirements using BI Tools. •   Design and develop interactive data visualizations and enable end-user self-service & ad hoc analysis. •   Organize internal customer meetings to discuss issues, methodologies and change requests/Projects. •    Act as a first line support in solving incidents and bugs.
• Maintaining the Support Knowledge base • Analyze results and report to stakeholders.