As a Service desk engineer you would be expected to provide support, analyze an issue with the provided documentation, provide feedback if escalation is needed and have a general understanding of all applications and basic flows of information. People management is important because the initial impression, response and resolution in most cases is done by you. Tasks • Provide first line support for customers via a ticketing system – (ZOHO SDP, training included). • Professionally and timely escalate issues to 2nd and 3rd line support as necessary. • Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it. • Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers. • Incident management and documentation. • Implement and strictly follow support documentation to ensure the reliability of the applications. • Optimization of existing support processes to ensure smooth operation. • Technical customer support and working in shifts once per month (12:00-20:00). After sufficient training is provided it is expected to fully understand the flow of our applications and traffic of information coming to and going out of said applications. Setup should be common knowledge and noticing missing information should be first nature. The ability to properly understand requirements is a must and pointing out potential improvements or noticing shortcomings is very important. Excellent team communication and organization is a must. Prioritization of tasks and incidents should be at a high level. In return we offer you to be part of leading dynamic company with a no-nonsense culture, where your creativity is appreciated and stimulated. A company where people make the differences for themselves, their colleagues, the customer and the company. Trainings are provided in several technical and functional areas and support from team members is at a high level.