The primary role of the IT Infra OPS Support Engineer is providing 1st and 2nd level technical support towards professional users. You will be answering questions, analyzing problems, and come up with a solution for simple and complex incidents/problems. The IT problems are very diverse and challenging, from installing simple software to troubleshooting network or server performance.

Primary duties and responsibilities:
· Take ownership of support requests and incidents, ensuring they are resolved and ensure customers are communicated to at all times
· Accurate identification of user problems via IT support tools and remote tools
· Analyze, Diagnose and Resolve Windows Server OS / Network, application-related issues of end-user
· Correct identification of the cause of the problem and determination of the most suitable solution
· Accurate and timely escalation of problems to specialist support teams
· Provide mentoring for the junior IT Infra OPS Support Engineers
· Contribute new procedures and policies within the IT department and maintain current procedures and policies
· Assist on IT Project work as you grown your engineering experience

Requirements:
· University degree (in computer science) or you have a background in IT
· Express yourself fluently in both spoken and written English
· Strong communicative skills
· Previous experience in IT user-support and client service is an asset
· Knowledge of and experience with IT networking and/or systems technologies and architectures
· Motivation, discipline, well-structured and flexibility are your key characteristics
· Willing to work in shifts

We offer:
· Challenging job role with a lot of variety and future in a fast growing, dynamic and international company with a friendly corporate culture. A company where people make the differences for themselves, their colleagues, the customer and the company.
· A highly competitive salary according to knowledge and experience
· Opportunity to work from home
· Conferences, courses, coaching and trainings
· Working in a truly international environment, opportunity for international travel
· Team building activities with an exceptional team
· Private health insurance
· 13th salary (end of year bonus)

Apply:

If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk (Application: Email CV with subject “IT Infra OPS Support Engineer”). Please send us your CV in English.